Analista de Negócio e Implantação Pleno
New
J
JobgetherOperations / IT
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SQLMySQLJiraLinuxChange Management
Requirements
- Previous experience in production support, systems operations, data operations, or business systems.
- Intermediate knowledge of Linux operating systems, particularly command line.
- Basic knowledge of SQL to execute queries for investigation and data analysis.
- Knowledge of ITIL practices, change management, incident management, and root-cause analysis.
- Strong analytical and critical-thinking skills for interpreting system messages.
- Strong written and verbal communication skills for technical and non-technical stakeholders.
- Proactive, organized, and results-oriented approach with a strong sense of ownership.
- Ability to work autonomously and collaboratively in a team environment.
- Attention to detail and commitment to following operational procedures.
- Comfortable working in a structured, process-driven environment.
- Familiarity with Shell Script is desirable.
- Familiarity with MySQL is desirable.
Responsibilities
- Support the sustentation and operation of production processes, ensuring operational continuity, stability, and service quality.
- Monitor production environments, verify processing activities, and execute established operational procedures accurately and consistently.
- Receive, analyze, categorize, and manage incidents and service requests using critical thinking to identify priorities.
- Investigate and resolve operational incidents, escalating complex issues when necessary.
- Conduct root-cause analysis to identify recurring problems and implement corrective actions.
- Identify and implement process improvements that increase reliability and efficiency.
- Interact with internal and external customers via Jira, Microsoft Teams, and email.
- Document procedures and resolutions to support standardized operational knowledge.
- Follow ITIL, change-management, and quality-management practices to ensure compliance.
- Act as a technical reference within the team to support continuous improvement.
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