Product Specialist
New
S
SienaAI Customer Service
Remote - Europe; Based in EMEA or North America for strong timezone crossover with the team, EMEA or North AmericaFull-TimeMiddle
SalaryGreat salary plus equity or stock grants.
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Job Details
- Required Skills
- Product ManagementShopifyRESTful APIsPrompt EngineeringMarket ResearchCustomer support
Requirements
- Proven product-minded experience championing change and influencing product development.
- Demonstrated history of analyzing customer feedback or support themes to drive product roadmaps.
- High level of curiosity and hands-on approach to understanding product mechanics.
- Ability to communicate complex technical concepts to non-technical stakeholders.
- Native use of AI tools for scaling work and daily operations.
- Strong timezone alignment with EMEA or North America.
- Experience in e-commerce, DTC brands, social media, or community management (preferred).
- Hands-on experience with APIs, Shopify themes, or prompt engineering (nice-to-have).
- Experience with user research (nice-to-have).
Responsibilities
- Own a defined Siena product surface and become its resident expert.
- Master the platform, including agent behavior, prompt engineering, configuration, and deployment.
- Diagnose agent behavior issues across product, configuration, or customer setups.
- Run the feedback loop to Product Managers by turning customer patterns into prioritized roadmap signals.
- Create documentation, guides, and training materials that bridge technical and non-technical audiences.
- Lead webinars, deliver product demos, and support sales activities.
- Work the support queue as a primary method for gathering product behavior insights.
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