Program Manager, Marketplace Operations
New
J
JobgetherHealthcare Marketplace
Based in the United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 4–8 years of experience
- Required Skills
- Project ManagementSQLSnowflakeJiraTableauLookerData analytics
Requirements
- 4–8 years of experience managing complex, cross-functional projects or programs in a metrics-driven environment.
- Demonstrated ability to manage multiple projects, initiatives, and workstreams simultaneously while maintaining visibility across competing priorities.
- Working knowledge of SQL, including the ability to write basic queries and independently validate data.
- Strong understanding of performance KPIs such as CPA, conversion rate, ROAS, pacing, and margin.
- Proven ability to influence stakeholders, create alignment, and drive accountability across teams without direct managerial authority.
- Excellent executive communication skills, with the ability to communicate complex information clearly, concisely, and confidently.
- Comfortable surfacing risks, delivering difficult news early, and presenting actionable options for resolution.
- Strong ownership mindset with the initiative to identify issues, opportunities, and priorities without waiting for direction.
- Experience in performance marketing, marketplaces, adtech, insurtech, health insurance, lead generation, or a comparable environment is a plus.
- Experience working with immovable seasonal deadlines, major launches, enrollment periods, or other high-pressure business cycles is advantageous.
- Familiarity with Jira administration or workflow design is preferred.
- Hands-on experience with AI tools, LLM agents, or workflow automation is a strong plus.
Responsibilities
- Own the Marketplace Operations project portfolio from initial planning through execution, delivery, and transition to ongoing business ownership.
- Manage multiple concurrent programs and workstreams across Analytics, Engineering, Marketing, Data Science, Sales, and partner-facing teams.
- Establish and maintain the operating cadence for the portfolio, providing concise, executive-ready updates on progress, risks, dependencies, and decisions.
- Maintain a reliable single source of truth covering initiatives, owners, milestones, dependencies, decisions, and critical deadlines.
- Use data, dashboards, and SQL to independently validate project status, performance, and progress rather than relying solely on stakeholder updates.
- Identify cross-functional dependencies and emerging risks early, particularly those that could affect critical seasonal deadlines or major launches.
- Build alignment and drive accountability across teams and stakeholders without relying on direct reporting authority.
- Document key decisions, scope changes, risks, and dependencies to maintain clarity throughout the lifecycle of each initiative.
- Communicate risks and difficult updates early while presenting practical options and recommendations for moving forward.
- Ensure completed initiatives transition smoothly to business owners with clearly defined ownership, monitoring, and follow-through.
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