Customer Care Supervisor
New
J
Judi HealthHealth technology
Remote (U.S. only)Full-TimeManager
Salary71,200 - 112,000 USD per year
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Job Details
- Experience
- 4+ years of customer service experience with 2+ years of supervisory experience in a Call Center environment.
- Required Skills
- Data AnalysisProblem SolvingCustomer service
Requirements
- 4+ years of customer service experience.
- 2+ years of supervisory experience in a Call Center environment.
- Experience in retail pharmacy/PBM or related Health Care experience.
- High school diploma or equivalent.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to work independently and multitask in a high-volume, metric-driven environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Responsibilities
- Handle complex or sensitive customer inquiries or complaints requiring supervisor intervention.
- Oversee day-to-day call center operations, including performance monitoring and resolution of operational issues.
- Train, mentor, and supervise a team of customer service professionals.
- Monitor individual and team performance metrics to drive continuous improvement.
- Collaborate with internal departments to improve processes and customer experience.
- Ensure compliance with call center policies and communicate department changes to the team.
- Lead and mentor remote agents to ensure timely resolution of member inquiries.
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