Enrollment Medical Assistant
New
V
VyncaPalliative Care
Remote - United States; At this time we are only considering applicants in the following states: California, Georgia, Texas, Arizona, Colorado, Florida, Illinois, Nevada, North Carolina, Oregon, Utah and Washington., Monday through Friday, 8:30am–5pm Eastern Standard TimeFull-TimeMiddle
Salary24 - 26 USD per hour
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Job Details
- Languages
- Bilingual (English/Spanish) preferred
- Experience
- 2 years of healthcare experience required
- Required Skills
- Microsoft OfficeCustomer serviceGoogle WorkspaceEHRHIPAA
Requirements
- Current CMA or CCMA certificate issued by a recognized credentialing body.
- 2 years of healthcare experience.
- 1 year of telephonic or call center customer service experience.
- Experience working in a medical practice or healthcare setting.
- Familiarity with EHR platforms for documenting patient interactions and scheduling.
- Experience and training in motivational interviewing and patient education.
- Comfort discussing serious illness, chronic disease, and end-of-life topics.
- Strong organizational skills with the ability to manage a high-volume outreach workload.
- Proficiency with Microsoft and Google applications.
- Access to a reliable internet connection.
- Strong written and verbal communication skills.
- Exceptional interpersonal skills, including conflict resolution and de-escalation techniques.
- Willingness to work Monday through Friday, 8:30am–5pm EST.
Responsibilities
- Conduct targeted telephonic outreach to patients on provided lists, following standard messaging and maintaining customer service standards.
- Confirm service area eligibility and complete structured screening forms capturing demographic information, chronic disease history, and indicators of functional decline.
- Educate patients and families on palliative care, services, and program expectations, translating complex clinical concepts into accessible language.
- Schedule eligible patients for initial visits with a nurse practitioner and coordinate logistics for a smooth transition to care.
- Act as a liaison between patients and the care team, responding to patient questions and concerns in a supportive manner.
- Maintain confidentiality and accuracy in all patient documentation in accordance with HIPAA standards.
- Coordinate enrollment efforts across regions and track outreach activity to encourage referrals and census growth.
- Identify outreach trends and barriers, providing feedback to the market and business development team to improve program strategy.
- Maintain a collaborative working relationship with the market team and practice leadership.
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