Customer Service Representative
G
Geeks on SiteIT Support Services
Nicaragua. Honduras. Guatemala. Work remotely from anywhere in LATAM., 7am - 12am ESTFull-TimeEntry
Salary400 - 600 USD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- B2 english proficiency
- Required Skills
- Customer service
Requirements
- B2 English proficiency
- High school diploma or equivalent
- Computer literacy
- Experience with CRM systems
- Schedule flexibility to work 6 days a week between 7am - 12am EST
- Laptop or desktop computer running Windows 10 or 11 (MAC not compatible)
- Minimum 8 GB RAM (16 GB recommended)
- Modern processor (Intel i5 or equivalent to AMD Ryzen 3 or 5)
- SSD 250 GB minimum
- USB headset with noise-canceling microphone
- Stable internet connection (at least 50Mbps)
- Ability to connect via Ethernet
Responsibilities
- Answer a high volume of inbound calls from customers in a professional and friendly manner.
- Listen actively, identify customer needs, and provide accurate information or solutions.
- Follow call scripts and company guidelines to ensure consistent service quality.
- Escalate complex technical issues to the appropriate team when necessary.
- Maintain accurate and organized call logs in our system.
- Multitask efficiently while navigating multiple systems and tools.
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