Specialist, Customer Service – Wound Care Rare Disease Program
New
C
Cardinal HealthHealthcare
United StatesFull-TimeMiddle
Salary22.3 - 28.8 USD per hour
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Job Details
- Experience
- 2-4 years of experience, preferred
- Required Skills
- Customer service
Requirements
- 2-4 years of experience, preferred
- Bachelor's degree in related field, or equivalent work experience, preferred
- Brightree or other DME system knowledge preferred
- Outstanding customer service skills
- Ability to manage multiple stakeholders
- Excellent verbal and written communication skills
- High attention to detail, accuracy, and operational follow-through skills
- Dedicated, quiet, private, distraction free environment
- Access to high-speed internet (15Mbps download / 5Mbps upload / max 30ms ping)
Responsibilities
- Work with patients & referrals to provide an outstanding order experience for patients
- Case management coordination efforts across patients and providers to evaluate patient eligibility, medical billing and reimbursement, and other services to provide Durable Medical Equipment (DME).
- Answer questions and provide guidance on the order process, and be responsible for order to shipment
- Provide excellent customer service experience to first time patients in order to ensure their confidence in our process and make a great first impression
- Contact healthcare representatives and patients regarding order status or required documentation
- Perform all insurance verification tasks for customer orders
- Perform all necessary documentation & prescription requirements based on insurance guidelines
- Ensure clinical notes and addendum documentation is valid
- Follow up with calls to provider offices for requesting clinical documentation or re-fax to appropriate healthcare representative
- Determine if prior authorization is required and if so, submit or route appropriately and follow up based on insurance guidelines
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