Client Services Coordinator
F
FoodChain IDFood Industry
Remote, USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1+ year
- Required Skills
- Project CoordinationMicrosoft ExcelCustomer serviceTime ManagementQuality Assurance
Requirements
- High school diploma or equivalent
- 1+ year of experience in customer service, project coordination, administrative support, certification, quality assurance, or a related field
- Knowledge of GFSI-recognized certification programs, such as SQF, BRCGS, FSSC 22000, or similar
- Strong organization, time management, and attention to detail
- Excellent written and verbal communication skills
- Proficiency with Microsoft Excel, Outlook, Word, and Teams
- Ability to manage multiple priorities accurately in a fast-paced environment
- A proactive, accountable, and customer-focused approach
Responsibilities
- Coordinate certification activities from application through certificate issuance
- Serve as the primary contact for clients, auditors, and internal stakeholders
- Schedule audits and proactively manage certification timelines and deadlines
- Coordinate audit reviews, corrective actions, and certification decisions
- Maintain accurate client documentation and records across business systems
- Identify potential delays or risks and proactively drive solutions
- Provide timely, professional communication on certification status and next steps
- Support continuous improvement initiatives that enhance efficiency and customer satisfaction
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