Central Scheduler / Patient Liaison - Virtual Assistant
New
R
RockstarPhysical Therapy
United StatesFull-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Customer serviceGoogle Workspace
Requirements
- Fluent in spoken and written English with clear communication skills.
- Friendly, upbeat, and comfortable with high-volume phone communication.
- Proven ability to confidently convert leads into scheduled patients.
- Highly organized with the ability to manage multiple priorities and interruptions.
- Self-motivated and proactive work style.
- Comfortable working toward measurable KPIs and goals.
- Proficiency or ability to learn multiple systems including EMR, lead-tracking, and communication platforms.
- Strict adherence to HIPAA compliance and patient confidentiality.
- Reliable and dependable with strong attendance.
Responsibilities
- Respond promptly to all new patient leads across phone, voicemail, text, email, website, and referral sources.
- Follow the established New Case Intake process and document all communication in the lead-tracking system.
- Convert new patient leads into scheduled appointments by end of day.
- Monitor and fill clinic schedules by proactively managing cancellations and openings.
- Coordinate medical records requests and verify authorizations before releasing patient information.
- Serve as a primary point of contact for attorney offices and attorney-referred patients.
- Ensure all patient documentation, prescriptions, and authorizations are uploaded to the EMR prior to patient arrival.
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