Patient Services & Scheduling Virtual Assistant
New
R
RockstarHealthcare
United States, Monday–Friday, 7:00 AM–3:30 PM PacificFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Customer service
Requirements
- Proven experience in a high-volume patient-facing or customer service role, preferably in a healthcare setting.
- Excellent spoken and written English communication skills.
- Confident, clear, and efficient communicator capable of moving through calls quickly.
- Comfortable managing simultaneous communication channels: phone, text, and chat.
- Experience with scheduling and patient intake workflows.
- Familiarity with Raintree or similar EHR systems.
- Amenable to work Monday–Friday, 7:00 AM–3:30 PM Pacific.
- Reliable, punctual, and able to perform consistently in a fast-paced team environment.
Responsibilities
- Answer inbound patient phone calls at a high-volume performance therapy practice.
- Handle scheduling requests and new patient intakes via phone, text, and chat.
- Confirm patient appointments and send appointment reminders.
- Manage appointment rescheduling requests promptly and accurately.
- Respond to patient FAQs and inquiries via phone, text, and chat.
- Explain insurance benefits to patients when applicable.
- Maintain accurate patient information within Raintree EHR.
- Coordinate with medical staff on daily schedule updates as needed.
View Full Description & ApplyYou'll be redirected to the employer's site
