Technical Customer Service and Sales Representative
F
FoundeverFinancial Technology
Remote, Any Province, CAFull-TimeEntry
Salary19.2 - 20.35 CAD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- MultitaskingBookkeepingTroubleshootingTechnical supportCustomer support
Requirements
- Must be at least 18 years of age
- High school diploma or equivalent
- Flexibility to work a variety of shifts, including nights, evenings and weekends
- Strong verbal & written communication
- Ability to multitask and navigate between screens efficiently while assisting customers
- Must be able to complete a pre-employment background check
- Hardwired internet connection with 10.0 Mbps download and 5.0 Mbps upload speed
- Quiet, distraction-free workspace with webcam capability
- Previous technical customer service support preferred
- Experience with accounting or bookkeeping systems/software
- Sales experience is a plus
Responsibilities
- Deliver exceptional customer support via inbound phone calls
- Perform technical assistance by troubleshooting basic system issues within the financial software
- Guide customers through completing specific tasks/actions within the software
- Educate customers on various products and solutions to fit their needs
- Present customers with product solutions and upselling opportunities
- Utilize effective communication to de-escalate customer concerns
View Full Description & ApplyYou'll be redirected to the employer's site
