Customer Support Ticket Mod
M
ModSquadGaming
Nigeria, Pacific Time (PT)Part-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Problem SolvingCustomer support
Requirements
- Experience with high-volume customer service.
- Fluency in written English.
- Minimum typing speed of 40 wpm.
- Experience with web-based research.
- Experience working with company escalation policies.
- Dedicated desktop or laptop with Windows 11 or later.
- Minimum 16 GB RAM.
- Specific processor: 13th Gen Intel Core/Ultra or AMD Ryzen 7000/8000 series.
- Dual monitors.
- Reliable high-speed internet (min 40 Mbps download).
- High-quality headset with noise-canceling microphone.
- Quiet, distraction-free workspace.
- Willingness to install company security software and enable 2FA.
Responsibilities
- Deliver exceptional customer service to gamers through ticket support.
- Solve customer problems quickly and efficiently.
- Navigate complex scenarios and share valuable insights.
- Follow company escalation policies.
- Self-schedule 20 hours per week, including 7 hours on weekends.
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