Senior Pre- & Post-Sales Customer Engineer, Enterprise
P
PendoSoftware, SaaS
Remote, West CoastFull-TimeSenior
SalaryThe expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.
Apply NowOpens the employer's application page
Job Details
- Experience
- 5 to 8 years
- Required Skills
- Artificial IntelligenceHTMLCSSJavascriptRESTful APIsCustomer Success
Requirements
- 5 to 8 years of experience in a customer-facing technical role (Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture).
- Deep hands-on experience with web technologies: HTML, CSS, JavaScript, and REST APIs.
- Proven experience managing strategic Enterprise accounts with executive-level stakeholders.
- Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
- Experience connecting technical execution to business outcomes (retention, expansion, ROI).
- Hands-on use of AI tools for account research, content creation, or workflow automation.
- Experience mentoring or coaching more junior technical team members.
Responsibilities
- Partner with Account Directors on pre-sales motions including product demos, requirements gathering, and technical evaluations.
- Lead onboarding and implementation for strategic customers, including integrations and training.
- Identify and execute opportunities for account expansion and increased feature adoption.
- Resolve complex technical escalations and diagnose root causes of adoption hurdles.
- Develop and document reusable playbooks, fixes, and processes to improve team capabilities.
- Assess account health and establish trust with executive-level stakeholders.
View Full Description & ApplyYou'll be redirected to the employer's site
