IT & Technology Decision Maker Expert
P
ProlificIT Research
RemoteContractSenior
SalaryUp to $200 per hour
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Job Details
- Required Skills
- Microsoft ExcelGoogle SheetsServiceNow
Requirements
- Director-level or above experience in IT, Technology, IT Operations, or a related function.
- Deep background in IT Service Management (ITSM), IT Operations, or Enterprise Service Management (ESM).
- Current or recent hands-on experience selecting or using ITSM/ESM platforms.
- Proven experience as a decision-maker or key stakeholder for ITSM/ESM platform selection, implementation, or management.
- Ability to draw on complex IT service workflows and ticketing experience to answer research questions.
- Exceptional written communication skills with high attention to detail.
- Proficiency with IT policy, compliance, or service management topics.
- A PayPal account to receive payments.
Responsibilities
- Share expert perspectives on internal ticketing workflows, employee service requests, IT policy, and IT operations processes.
- Assess and respond to IT service management scenarios including incident escalation, ticket triage, and onboarding requests.
- Participate in structured surveys or interviews to provide domain-specific insights.
- Provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms.
- Contribute subject matter expertise to help research teams evaluate service management platforms and practices.
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