Cruise Travel Expert
New
I
Iglu.comTravel and Tourism
Hybrid and Remote working options, you must be based in the UK, Must be available for shifts between 9am and 10pm Monday to Friday, 9am - 9pm on Saturday, and 10am - 9pm on Sunday; expected to work 5 out of 8 weekend days.Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelCustomer serviceNegotiationGoogle Workspace
Requirements
- Strong negotiation skills.
- Target-driven mindset with a proven history of meeting or exceeding KPIs.
- Experience handling customer enquiries, calls, and emails professionally.
- Proficiency in IT skills, including Word, Excel, and Google Workspace.
- Confident written and verbal communicator with persuasive and influencing skills.
- Ability to actively listen to identify customer needs and make recommendations.
- Excellent numeracy and organizational skills.
- Strong attention to detail with an understanding of error impact.
- Positive, hard-working mentality with the ability to thrive in a sales environment under pressure.
- Ability to work 37.5 hours per week on a shift pattern including weekends.
Responsibilities
- Maximize sales through the selling of cruise holiday products and ancillaries, identifying opportunities to upsell.
- Switch sell products where needed while aligning with customer needs.
- Handle all customer contact via phone and email quickly and consistently.
- Complete all required administrative tasks according to company guidelines.
- Meet and exceed personal sales targets and KPIs.
- Build relationships with customers while adhering to brand guidelines.
- Take ownership of the end-to-end customer experience.
- Provide recommendations for business improvement based on customer feedback.
- Resolve customer complaints effectively.
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