Senior Claims Operations Specialist
New
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LyftRisk and Insurance
This role is fully remote in Nashville, candidates for this role must be based in the Nashville metro area.Full-TimeSenior
Salary50,180 - 62,730 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Risk ManagementCustomer support
Requirements
- 2+ years of experience handling and solving customer support issues, ideally in a safety or claims environment.
- Ability to be empathetic and sensitive to the community while executing tasks.
- Operates with high standards, integrity, and impeccable judgment.
- Excellent listening, verbal, and written communication skills.
- Comfortable working in a fast-paced environment subject to rapid change and uncertainty.
- Proven ability to prioritize multiple assignments.
- Strong collaboration skills for working with peers and cross-functional teams.
Responsibilities
- Create initial loss reports and assist with overall processes for Lyft Healthcare, Bikes, and Scooters.
- Respond to and assist with customer inquiries relating to claims.
- Request additional information necessary for the completion of claim processing.
- Manage and coordinate next steps for accidents, including missing claim searches and adjuster contacts.
- Coordinate with cross-functional teams regarding claims processes, system updates, and customer experience.
- Gather investigative material and provide general support to adjusters and internal claims teams.
- Develop and deliver effective written and oral communications and reports to management.
- Support various Risk, Safety, Bikes & Scooters, Express Drive, Legal, Lyft Rentals, and Finance teams.
- Assist with special projects, including auditing and data reconciliation.
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