Customer Success Manager - UAE
New
C
CohereEnterprise AI
DubaiFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Arabic and English
- Experience
- 8+ years
- Required Skills
- Cloud ComputingCustomer SuccessAccount Management
Requirements
- 8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles.
- 3-5 years working directly with UAE enterprises across industries such as finance, healthcare, logistics, or technology.
- Fluent Arabic and English language proficiency.
- Proven track record of managing complex, strategic accounts with multiple stakeholders and multi-year implementation timelines.
- Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments.
- Deep understanding of UAE enterprise evaluation, procurement, and governance practices.
- Knowledge of regional business culture, relationship-building, and hierarchical decision-making.
- Understanding of UAE business environments including free zones, mainland companies, and multinational operations.
- Knowledge of regional regulations such as UAE Labour Law and data protection frameworks.
- Familiarity with national initiatives like the UAE Digital Transformation Strategy.
Responsibilities
- Own the success, adoption, and growth of Cohere’s UAE private sector customers, ensuring they realize maximum value from our AI solutions.
- Build deep, trusted relationships with senior enterprise stakeholders, including CXOs, VPs, Directors, and digital transformation leads.
- Develop comprehensive success plans tailored to each organization’s mission, digital strategy, budget cycles, and unique constraints.
- Define and track success metrics aligned with private sector priorities: ROI, revenue growth, operational efficiency, cost savings, and innovation outcomes.
- Lead secure AI implementation projects in complex enterprise environments, including sensitive systems and on-premises deployments.
- Navigate the unique challenges of UAE private sector AI adoption, including legacy system integration, data sensitivity, and regulatory compliance.
- Serve as the voice of UAE private sector customers within Cohere, providing strategic feedback to Product and Engineering teams on regional enterprise needs.
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