Customer Success Manager
New
E
ExelyHotelTech
Based in Thailand (Bangkok/Pattaya) region, 09AM-6PM (timezone where you are located in)Full-TimeMiddle
SalaryCompetitive salary based on your experience; Commissions based on KPI
Apply NowOpens the employer's application page
Job Details
- Languages
- Native Thai, advanced English
- Experience
- At least 1 year
- Required Skills
- Data AnalysisMicrosoft Power BIMicrosoft ExcelCustomer SuccessZendeskAccount ManagementCRM
Requirements
- Based in the Bangkok/Pattaya, Thailand region.
- At least 1 year hands-on experience within Account Management, Sales, Revenue management, or Customer Success in Hotels, OTAs, HotelTech, IT, E-commerce, or Airlines.
- Native in Thai and advanced in English (written and verbal).
- Strong analytical skills with proficiency in CRM software, Excel, and Power BI.
- Familiarity with ticket and helpdesk systems such as Zendesk, Omnidesk, or Jira.
- Understanding of hotel revenue structure, internal operations, and systems like booking engines and channel managers.
- Strong communication and objection-handling skills, comfortable with both calls and in-person visits.
- Highly proactive with a strong customer-oriented mindset.
- Experience in OTA or hotel revenue/sales/marketing departments is a strong advantage.
Responsibilities
- Analyze clients' current website, booking engine, PMS, and OTA presence to identify growth opportunities.
- Build clear recommendations to boost hotel efficiency and profit.
- Conduct regular calls and at least 15 in-person meetings per month with hoteliers.
- Guide hoteliers in implementing digital solutions that drive measurable revenue growth.
- Manage client relationships proactively to ensure successful implementation of solutions.
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