Call Center Agent (Inbound) Legal Intake Specialist
C
C9 StaffLegal Services
Philippines, Mondays through Fridays, 9:00 AM - 6:00 PM Pacific TimeFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent spoken and written English
- Required Skills
- Active listeningData entryCRMCustomer support
Requirements
- Excellent spoken and written English.
- Previous experience in call center operations, customer care, client intake, or a phone-intensive customer-facing role.
- Strong verbal communication and active-listening skills.
- High emotional intelligence for effective communication in stressful situations.
- Strong organizational skills and attention to detail.
- Accurate and efficient data entry skills with a typing speed of at least 40 WPM.
- Computer literacy and ability to navigate CRM, database, and softphone platforms.
- Ability to follow structured scripts while exercising good judgment.
- High school diploma or equivalent.
- Dedicated, quiet home workspace and reliable high-speed internet.
- Noise-canceling headset suitable for professional calls.
- Ability to work a schedule aligned with U.S. Eastern/Pacific time.
Responsibilities
- Answer and professionally manage incoming calls from prospective and existing clients.
- Handle an average inbound volume of approximately 20-30 calls per day.
- Promptly follow up on web-generated leads, missed calls, and prospective-client inquiries.
- Conduct initial caller screenings using structured legal intake scripts.
- Accurately enter caller information and follow-up notes into CRM or database platforms.
- Route qualified inquiries to the appropriate internal team members or referral resources.
- De-escalate tense conversations while maintaining professional, empathetic communication.
View Full Description & ApplyYou'll be redirected to the employer's site
