Senior Practice Manager
New
N
NuvoAir MedicalDigital Health
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of progressive healthcare operations experience
- Required Skills
- Team management
Requirements
- Extensive, hands-on experience with Athena EMR/Athenahealth is required.
- 5+ years of progressive healthcare operations experience.
- Experience managing Medical Assistants or similar frontline clinical support teams.
- Experience leading teams in virtual/remote and in-person clinical environments.
- Experience managing provider templates, appointment types, capacity, and utilization.
- Strong understanding of ambulatory, outpatient, telehealth, hybrid, or multisite healthcare operations.
- Experience building workflows, SOPs, performance metrics, and accountability systems.
- Strong customer service mindset and genuine belief that healthcare can and should deliver a better experience.
Responsibilities
- Lead and manage the Medical Assistant team across virtual and in-clinic settings, establishing clear workflows, productivity standards, and performance metrics.
- Oversee provider operational support, including scheduling, patient preparation, workflows, documentation, and capacity.
- Serve as the primary operational escalation point for scheduling, workflow, MA support, and EMR-related issues.
- Serve as the operational subject matter expert for Athena, optimizing workflows, templates, scheduling, task routing, documentation, and reporting.
- Build a culture where every patient is treated like a guest, ensuring interactions are professional, warm, responsive, personalized, and easy.
- Monitor patient feedback, satisfaction, operational trends, and team performance to identify opportunities for continuous improvement.
- Lead hiring, onboarding, training, coaching, performance management, and team development.
- Develop and manage operational KPIs related to patient access, provider productivity, scheduling efficiency, patient satisfaction, MA performance, Athena workflows, and staff engagement.
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