Technical Customer Care Specialist II (vAuto)

JobgetherAutomotive Technology

Based in the United States, 8:00 a.m. to 9:00 p.m. Eastern TimeFull-TimeMiddle

Salary$20.10–$30.10 per hour

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Job Details

High School Diploma/GED or equivalent combination of education, certifications, and experience.
Minimum 3 years of experience in technical customer support, troubleshooting, or customer care.
Strong technical troubleshooting and problem-solving abilities.
Strong verbal and written communication skills and interpersonal abilities.
Ability to work independently and collaboratively within a fast-paced environment.
Availability to work flexible shifts Monday through Saturday between 8:00 a.m. and 9:00 p.m. Eastern Time.
Strongly preferred: Experience using SQL or XML to query databases and troubleshoot data discrepancies.
Strongly preferred: Ability to translate SQL/XML findings into actionable recommendations.
Advantageous: Experience with Salesforce CRM or Genesys PureCloud.

Handle incoming technical support requests escalated from frontline customer care teams.
Respond to customer inquiries through telephone and online channels addressing routine to moderately complex technical questions.
Research, troubleshoot, and analyze customer issues to determine underlying causes related to hardware, software, user access, or data.
Use SQL or XML queries to investigate issues, identify data discrepancies, recognize trends, and support root-cause analysis.
Document customer inquiries, troubleshooting steps, and resolutions accurately.
Communicate progress and resolution status to customers while maintaining high satisfaction standards.
Contribute insights from investigations to support and product teams to improve solutions and processes.

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