Senior Operations Manager
New
J
JobgetherOperations Management
Based in the United StatesFull-TimeManager
Salary$150,000–$195,000
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Job Details
- Experience
- 10+ years
- Required Skills
- Budget managementRisk Management
Requirements
- 10+ years of progressive leadership experience, including demonstrated experience managing managers and leading operational teams.
- Proven background in operational excellence, continuous improvement, Lean, Six Sigma, or comparable methodologies.
- Experience with multi-site or distributed performance management and the ability to coordinate effectively across geographically dispersed teams.
- Demonstrated ability to develop strategy, translate strategic objectives into execution plans, and deliver measurable operational outcomes.
- Strong experience managing budgets, vendors, external partners, KPIs, and structured operating review cadences.
- Ability to work effectively in a fast-paced, changing environment while maintaining operational discipline and focus.
- Strong analytical and problem-solving skills, with the ability to turn operational data into clear recommendations and business actions.
- Excellent stakeholder management, communication, and influencing skills, particularly when working with senior internal partners and cross-functional leaders.
- Strong people leadership capabilities, including coaching, team development, succession planning, and performance management.
- Bachelor’s degree or equivalent professional experience required; an advanced degree is an advantage.
Responsibilities
- Develop and execute a clear operational strategy, operating model, and annual plan aligned with organizational and regional priorities.
- Lead end-to-end operational performance improvement, including capacity planning, process optimization, efficiency initiatives, and continuous improvement programs.
- Manage budgets, vendors, and external partners to achieve performance targets, maintain service levels, and optimize resources.
- Partner with senior stakeholders across Sales, Finance, Operations, and Technology to resolve operational blockers and ensure effective cross-functional execution.
- Establish meaningful KPIs and structured operating cadences, using performance data to identify trends, communicate progress, and recommend actionable improvements.
- Establish and maintain effective risk management practices, proactively identifying potential issues and escalating them with clear mitigation and resolution plans.
- Lead, coach, and develop a high-performing operations team, including leadership development, performance management, talent planning, and succession planning.
- Strengthen accountability and execution across distributed teams by establishing clear priorities, processes, responsibilities, and performance expectations.
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