Dedicated Corporate Travel Consultant (Truist)
New
F
FCMCorporate Travel
United States, 8:00 AM to 8:00 PM ESTFull-TimeMiddle
Salary65,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Customer service
Requirements
- 2+ years of recent, prior experience in corporate travel management
- In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance
- Previous exposure to quality control processes
- Proficiency in ticketing procedures and scripting
- Ability to handle complex itinerary changes and exchanges for international and domestic travel
- Proven ability to navigate and manipulate complex itineraries and PNRs
- Polished and professional demeanor
- Proficiency in handling multiple urgent tasks simultaneously
- Excellent communication skills
- Strong technical aptitude for troubleshooting and adapting to new technologies
- Self-motivated with the ability to work independently
Responsibilities
- Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel
- Build rapport and develop a relationship with business travelers to ensure their needs are met
- Ensure accurate and timely completion of reservations while meeting travelers' needs
- Execute all responsibilities within company guidelines for customer service, documentation of PNRs, ticketing, and invoicing
- Stay fully informed about airline rules, regulations, tariffs, and fare requirements
- Deliver consultative support and exceptional customer service throughout the booking process
- Keep clients informed about necessary travel documents and health requirements
- Handle ticketing, Phase IVs, and complex international fare exchanges
- Manage rerouting and exchange processes to ensure minimal disruption
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