Strategic Customer Success Manager
NewInactive
M
MegaportNetwork as a Service
France; ParisFull-TimeMiddle
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Salary not disclosed
Job Details
- Languages
- Professional English
- Experience
- 3+ years
- Required Skills
- Cloud ComputingSalesforceCustomer SuccessAccount Management
Requirements
- 3+ years of experience within the enterprise software market or internet/telecommunications industries.
- 3+ years of experience in an account management or customer success role.
- Proven ability to work effectively in a fast-paced technical environment.
- Demonstrated ability to identify customer needs, understand pain points, and present suitable solutions.
- Proven track record of delivering revenue results using a consultative-based selling approach.
- Strong verbal and written communication skills.
- Ability to collaborate effectively across internal and external organizations.
- Proficiency in professional English.
- Experience proposing or deploying cloud and virtualized compute solutions is highly desired.
Responsibilities
- Collaborate with Direct Sales Executives and Solution Architects to drive, grow, and retain revenue.
- Manage the renewal process and convert month-to-month customers to term subscriptions.
- Act as a trusted advisor, focusing on customer onboarding, enablement, and product adoption.
- Conduct proactive outreach to drive solution awareness and identify engagement opportunities.
- Champion the customer journey and facilitate the resolution of commercial or sales-related issues.
- Nurture a nominated customer base through targeted engagement strategies.
- Track and report customer trends, growth opportunities, and pipeline updates in Salesforce.
- Collaborate with internal departments like Finance and Operations to resolve service experience challenges.