Customer Onboarding Specialist
New
P
PlanetGeospatial Data
This is a full-time, remote position based in Latin America.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish, and Portuguese
- Experience
- 4+ years of experience
- Required Skills
- PythonCustomer SuccessTechnical support
Requirements
- 4+ years of experience in customer onboarding, customer education, technical training, technical support, customer success, or a similar customer-facing role.
- Bachelor's degree in a related field.
- Professional fluency in English, Spanish, and Portuguese, with the ability to confidently deliver customer onboarding and technical training in all three languages.
- Technical aptitude with the ability to understand complex customer workflows, explain technical concepts clearly to both technical and non-technical audiences, and deliver engaging customer training and enablement.
- Experience working with GIS, remote sensing, or geospatial data platforms.
- Hands-on experience with coding or scripting (preferably Python) sufficient to understand customer workflows, troubleshoot issues, and support technical onboarding.
- Familiarity with adult learning principles and best practices for customer education and technical enablement.
- Ability to coordinate cross-functional customer onboarding activities while balancing organization, collaboration, stakeholder alignment, and customer needs.
Responsibilities
- Deliver tailored technical onboarding experiences that help customers successfully adopt Planet's products, data, and workflows while reducing time-to-value.
- Lead onboarding kickoff calls, coordinate onboarding activities, and deliver live onboarding sessions, technical training, and workshops for customers across Latin America.
- Partner closely with Customer Success Managers to provide ongoing technical enablement that helps strategic customers expand their use of Planet products, workflows, and capabilities beyond initial onboarding.
- Build trusted technical relationships with customers by providing continued education, guidance, and best practices that support long-term adoption and customer success.
- Design, maintain, and continuously improve onboarding resources, customer education content, and learning materials across Planet's education platforms.
- Coordinate onboarding activities across Education, Customer Success, Technical Support, Professional Services, Product, and Revenue Operations to ensure a seamless customer experience.
- Monitor onboarding engagement and customer feedback, contributing insights that improve onboarding experiences, customer adoption, and future education initiatives.
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