Field Integrated Solutions Implementation Specialist
X
XplorFintech SaaS
Available to candidates located in the U.S., excluding Hawaii and Alaska.Full-TimeMiddle
Salary$60,000 to $80,000
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Job Details
- Experience
- Minimum of 2 years related experience
- Required Skills
- Project ManagementSalesforceSaaSTechnical supportCRM
Requirements
- Minimum of 2 years related experience providing technical and customer implementation support.
- Preferably experience in the technology/SaaS industry utilizing omni-channel communication.
- High School Diploma required; College Degree preferred.
- 1-2+ years of experience in an onboarding or implementation role.
- 1+ year of project management and workflow management skills.
- 1+ year of experience using a CRM (ideally Salesforce) to manage onboarding/implementation.
- Technical aptitude with a proven ability to learn new software.
- Proficiency with data work.
- Strong relationship-building and customer service skills.
- Ability to work independently and manage multiple implementations simultaneously.
Responsibilities
- Coordinate internally between Sales, Onboarding, Activations, Support, Product, and 3rd Party Vendor teams to act as a single point of contact for customers.
- Guide new and existing merchants through the implementation and adoption of the Xplor Pay product suite.
- Manage project schedules and onboarding timelines to ensure on-time go-lives based on customer specifications.
- Migrate customer data from external systems during the onboarding process.
- Educate merchants on software functionality, including Merchant Portal access and PCI/SAQ compliance programs.
- Provide technical guidance and perform test transactions to ensure payment set-up is operating successfully.
- Resolve escalations during the installation process by working closely with sales and product support teams.
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