Customer Service - Event Expert
New
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SeatGeekTicketing, Live Events
Remote - United States, 9am-5pm ET or 5pm-1am ETFull-TimeEntry
Salary$23.50/hr
Apply NowOpens the employer's application page
Job Details
- Required Skills
- JiraGoogle WorkspaceSlackZendeskLookerGitHubCustomer support
Requirements
- Bachelor's degree or equivalent professional experience.
- Previous experience working in customer service.
- Experience in a tech startup or high-volume company is a plus.
- Ability to work weekends and 8-hour shifts (9am-5pm ET or 5pm-1am ET).
- Reliable, high-speed internet (at least 35 Mbps, 50+ Mbps preferred).
- Strong communication skills and ability to empathize with customers.
- Understanding of data and ability to use it for decision-making.
- Ability to remain calm under pressure and adapt to business needs.
- Strong work ethic and passion for technology and live events.
- Proficiency in Spanish is a plus.
Responsibilities
- Provide specialized support for customers through email, chat, and phone support.
- Utilize metrics and consumer insights to improve platform performance.
- Evaluate personal performance against success benchmarks.
- Collaborate with managers and attend weekly strategy meetings.
- Handle specialized and escalated customer contacts as expertise grows.
- Execute project work to benefit Customer Experience operations.
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