Customer Success Specialist
New
P
PushPressFitness Technology
USAFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2-3+ years
- Required Skills
- Customer SuccessSaaSTechnical supportCRM
Requirements
- 2-3+ years of experience in a technical support, implementation, or customer success role in SaaS.
- Direct experience with GoHighLevel or a comparable CRM/marketing automation platform.
- Deep technical familiarity with CRM workflow builders, automations, and integrations.
- Understanding of A2P/SMS compliance.
- Ability to teach clients through live setup calls and write clean, technical escalations.
- Strong communication skills for handling high-stakes retention conversations.
- Detail-oriented and process-driven approach to audits and checklists.
- Ability to translate between non-technical customers and technical internal teams.
- Experience utilizing AI to automate workflows and create operational leverage.
- Nice to have: Prior retention or high-stakes client conversation experience.
- Nice to have: Fitness industry or PushPress product experience.
- Nice to have: Experience with A2P/SMS compliance and carrier registration.
Responsibilities
- Serve as the onboarding contact for clients who purchase the paid White Glove setup service.
- Host live initial and follow-up onboarding calls for CRM setup, including workflow, automation, and form configuration.
- Track client progress toward setup milestones and ensure timely delivery.
- Manage retention calls with at-risk clients and execute account reconfigurations or plan changes.
- Own escalated technical tickets for the CRM, including diagnosing integration failures and automation issues.
- Act as an internal subject matter expert on CRM behavior for support and onboarding teams.
- Maintain documentation for common issues and surface product gaps to the CX and Product teams.
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