Support Specialist
A
AescapeRobotics and AI
This role is fully remote in Mexico City or Guadalajara.Full-TimeMiddle
Salary$36,000 MXN to $43,000 MXN /month commensurate with experience plus discretionary annual bonus.
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Job Details
- Experience
- 1+ years
- Required Skills
- Data AnalysisProblem SolvingTechnical supportCustomer support
Requirements
- 1+ years of customer support experience across ticketing systems, phone, and chat.
- Ability to work late night / overnight shifts, including weekends.
- Enthusiasm to become a product expert on all Aescape applications and platforms.
- Experience collaborating across teams and sharing data/insights.
- Proficiency in utilizing and expanding knowledge base documentation.
- Comfort learning and using command-line or script-based tools (training provided).
Responsibilities
- Serve as a trusted point of contact for customer questions via ticketing system, phone calls, and chat.
- Become an expert on the Aescape recovery experience and all customer-facing applications.
- Utilize and help expand the company knowledge base.
- Share customer data and insights cross-functionally to inform Product, Engineering, and Partnership decisions.
- Diagnose and remotely resolve unit issues in the field using internal tooling and guided workflows.
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