- Serve as a trusted point of contact for customer questions via ticketing system, phone calls, and chat.
- Become an expert on the Aescape recovery experience and all customer-facing applications.
- Utilize and help expand the company knowledge base.
- Share customer data and insights cross-functionally to inform Product, Engineering, and Partnership decisions.
- Diagnose and remotely resolve unit issues in the field using internal tooling and guided workflows.
Data AnalysisProblem SolvingTechnical support+1 more