Senior Support Engineer
New
N
NebiusCloud Infrastructure
You’re welcome to work remotely from Singapore.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years in technical support, 5+ years of cloud hands-on.
- Required Skills
- PythonBashCloud ComputingKubernetesLinuxNetworkingTroubleshooting
Requirements
- Advanced/Expert knowledge of Kubernetes (mandatory).
- Advanced/Expert knowledge of Linux administration.
- Advanced knowledge of networking.
- Advanced knowledge of cloud platforms (AWS, Azure, GCP).
- Advanced Python and Bash scripting skills.
- Practical experience with AI/ML training, inference and pipelines.
- Advanced knowledge of data storage concepts.
- Expert troubleshooting and problem-solving skills.
- Ability to work autonomously, manage priorities and take ownership of complex technical issues.
- Bachelor’s degree in Computer Science, Information Technology or a related field.
- 7+ years of experience in technical support, including 5+ years of hands-on cloud experience.
- Relevant certifications in cloud platforms, Linux administration or Kubernetes are highly desirable.
Responsibilities
- Lead the diagnosis and resolution of advanced technical issues across Kubernetes, Linux, networking, security and cloud environments.
- Serve as a technical escalation point, providing guidance and support for complex troubleshooting scenarios.
- Investigate and resolve storage-related issues, leveraging expertise in data storage architectures and performance optimization.
- Apply AI/ML knowledge to support and optimize model deployment, performance tuning and integration challenges within ML pipelines.
- Design and develop Python and Bash automation scripts to streamline workflows and improve operational efficiency.
- Deliver timely updates and detailed explanations to customers, ensuring clear communication of issue status, root cause analysis and resolutions.
- Proactively escalate unresolved problems while collaborating with cross-functional teams to minimize service disruptions and improve processes.
- Maintain and continuously enhance technical documentation, reflecting best practices.
- Provide technical leadership and mentorship to mid-level support colleagues.
- Collaborate with engineering and product teams to identify patterns, propose enhancements and contribute to the evolution of systems and services.
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