Customer Support Agent - Flooring
J
JobgetherFlooring Software
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent English
- Required Skills
- AccountingZendeskCRMCustomer support
Requirements
- Ongoing or completed bachelor's degree in IT, Accounting, Mathematics, or a related field.
- Previous professional experience in a customer service or customer support role.
- Knowledge of accounting principles or processes.
- Experience using remote support tools to diagnose or resolve customer issues.
- Experience with CRM platforms or ticketing systems; familiarity with Zendesk is an advantage.
- Fluent English with strong written and spoken communication skills.
- Excellent telephone etiquette and professional communication ability.
- Strong listening, interpersonal, and problem-solving abilities.
- Ability to work independently and prioritize in a fast-paced environment.
- Willingness to work the specified schedule, including Saturday rotations.
Responsibilities
- Provide comprehensive first-level customer support through phone, email, chat, and remote-access tools.
- Troubleshoot basic technical issues involving hardware, IT systems, servers, networks, and software applications.
- Manage assigned support requests through Zendesk, prioritizing tasks for timely resolution.
- Investigate, define, report, and follow up on customer issues while maintaining accurate case documentation.
- Escalate complex or unresolved technical issues to higher-level support teams.
- Document product errors and technical issues in English for tracking and product improvement.
- Communicate customer issues and product updates during team meetings.
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