Director, Business Operations - Customer Success
New
J
JobgetherB2B SaaS
Remote work in the United States.Full-TimeDirector
Salary175,000 - 250,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 8+ years
- Required Skills
- QA AutomationBusiness OperationsData analytics
Requirements
- 8+ years of experience in Business Operations, preferably supporting post-sales functions such as Customer Success, Customer Support, or Professional Services.
- Demonstrated experience leading teams and developing high-performing professionals within operational or business management environments.
- Proven ability to build a new function, operating model, or business process within a growing or evolving organization.
- Strong experience with business planning, resource and capacity management, P&L management, KPI development, executive reporting, and operating cadences.
- Strong understanding of customer journeys and the operational requirements of post-sales organizations within high-growth B2B SaaS or technology environments.
- Demonstrated curiosity and hands-on exploration of AI tools, with the ability to integrate emerging technologies into workflows and problem-solving.
- Experience partnering closely with Finance on budgets, headcount planning, investment decisions, and business performance reviews.
- Excellent analytical and problem-solving abilities, with a strong data-driven approach to decision-making.
- Ability to operate effectively in ambiguity, create structure where none exists, and move initiatives from strategy through execution.
- Strong executive communication and stakeholder-management skills.
Responsibilities
- Establish and lead the Business Operations function supporting Customer Success, defining clear responsibilities, processes, and operating mechanisms across Support, Technical Success, and Professional Services.
- Develop and maintain the organization's operating cadence, including Monthly Business Reviews, Quarterly Business Reviews, Annual Operating Planning, and executive performance reviews.
- Partner with Finance and Customer Success leadership on resource management, capacity planning, investment prioritization, budgeting, and P&L management.
- Lead headcount planning, budget visibility, investment tracking, and other operational processes that enable informed and data-driven business decisions.
- Build and operationalize KPIs, dashboards, reporting frameworks, and performance insights that provide clear visibility into business health, team performance, and operational efficiency.
- Establish scalable processes and business rhythms for a newly created function, continuously refining them as the organization grows and evolves.
- Apply AI, automation, and advanced analytics where appropriate to improve workflows, business visibility, decision-making, and customer outcomes.
- Lead and develop high-performing team members, providing direction, mentorship, and support for professional growth.
View Full Description & ApplyYou'll be redirected to the employer's site
