Analista de Atendimento Jr. - Departamento Contábil
J
JobgetherAccounting Software
BrazilFull-TimeJunior
Salary not disclosed
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Job Details
- Required Skills
- Microsoft OfficeAccountingGoogle WorkspaceZendeskCustomer support
Requirements
- Degree, technical qualification, or technologist education in a relevant field.
- Basic knowledge of accounting legislation and routines, including tax calculations, financial analysis, accounting reports, and ancillary obligations.
- Previous proven experience in customer service or customer support.
- Familiarity with Microsoft Office and Google Workspace.
- Excellent written communication skills, with the ability to communicate clearly, respectfully, and objectively.
- Strong organization and time-management skills, combined with a practical approach to problem-solving.
- Adaptability and ability to work collaboratively in a dynamic environment.
- Results-oriented mindset and commitment to customer satisfaction and service quality.
- Experience providing support for accounting software or working in an accounting firm is considered a plus.
- Familiarity with Zendesk is considered an advantage.
Responsibilities
- Provide customer support through chat, answering questions related to accounting software products and their functionalities.
- Identify customer issues and guide users toward appropriate and effective solutions.
- Accurately record customer interactions, requests, and resolutions in the service management system.
- Monitor individual performance indicators and actively contribute to achieving established service and quality targets.
- Anticipate potential customer difficulties and take proactive action to minimize impacts, particularly in critical or high-priority situations.
- Participate in training sessions and product updates to maintain current knowledge of solutions, features, and processes.
- Collaborate with team members and other departments to identify and implement fast, effective solutions.
- Share knowledge, insights, and best practices with colleagues to strengthen team performance and service quality.
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