Remote Outbound Call Center Representative
New
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Life Line ScreeningHealthcare
United States, 9:00 AM - 5:30 PM EST, 11:30 AM - 8:00 PM EST, 12:30 PM - 9:00 PM ESTFull-TimeEntry
Salary$14-$15/hour + Bonus Opportunities
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Job Details
- Required Skills
- Problem SolvingCustomer service
Requirements
- High School Diploma or GED required (some college preferred).
- Experience or interest in working within a fast-paced outbound call center environment.
- Exceptional phone etiquette and communication skills.
- Ability to build rapport and conduct consultative conversations.
- Strong de-escalation and problem-solving abilities.
- Competitive mindset with a drive to achieve performance goals.
- Stable work history demonstrating reliability and commitment.
- Minimum internet speed of 50 Mbps download and 10 Mbps upload.
- Hard-wired internet connection (ethernet connection from laptop to router).
- Dedicated workspace free from noise and distractions.
- Ability to pass a pre-employment drug screen and criminal background check.
Responsibilities
- Make 100-150 outbound calls per shift to patients regarding their screening kits.
- Educate callers on the importance and benefits of preventive health screenings.
- Explain how early detection can help prevent or identify colon disease and colon cancer.
- Identify and help resolve barriers preventing patients from returning their kits.
- Provide clear, accurate information using a consultative approach.
- Deliver outstanding customer service while meeting performance expectations.
- Effectively de-escalate concerns and create positive patient experiences.
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