Remote Operations and Administrative Coordinator
New
T
The Hello TeamTransportation Operations
United States, 6:30 AM - 2:30 PM Eastern Time (New York)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Operations ManagementMicrosoft ExcelMicrosoft OfficeCustomer serviceAsanaQuickBooksCRM
Requirements
- Proficient level of English (written and spoken).
- Experience in Administrative Support, Operations, or Customer Service-related roles.
- Experience using Asana, Monday.com, or similar project management platforms.
- Familiarity with CRM, tracking, scheduling, or similar business software.
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Strong organizational, problem-solving, and follow-up skills.
- Availability to work 6:30 AM - 2:30 PM Eastern Time (New York).
- Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.
- Familiarity with QuickBooks for basic financial and administrative functions (preferred).
- Experience with payroll, invoicing, collections, and/or administrative tasks (preferred).
Responsibilities
- Recruit, onboard, and manage drivers.
- Schedule and coordinate driver routes, including afternoon and evening runs.
- Monitor driver attendance, punctuality, route progress, and phone usage.
- Manage driver tracking and camera-monitoring systems.
- Handle calls and inquiries from parents, customers, and drivers.
- Coordinate driver updates, schedule changes, and replacements.
- Follow up with mechanics on vehicle repairs and maintenance.
- Enter and maintain driver, customer, and route information in company software.
- Prepare and process payroll, invoices, and collections.
- Resolve customer and parent concerns related to transportation services.
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