Associate Director, Revenue Operations
New
D
Directive ConsultingPerformance Marketing
For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, Mexico, and the UK. For global locations, you must have established and current work authorization and permanently reside in that country.Full-TimeManager
SalaryCompensation for this role includes a competitive base salary
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Job Details
- Experience
- 5+ years
- Required Skills
- CRM
Requirements
- 5+ years of experience in Revenue Operations, Marketing Operations, CRM consulting, marketing automation, or a related discipline.
- 1–2+ years of direct people management or formal team leadership experience.
- Active Salesforce Administrator Certification.
- Strong hands-on Salesforce Sales Cloud administration and implementation experience.
- Strong hands-on experience with HubSpot Marketing Hub, including automation, lifecycle management, data architecture, integrations, and reporting.
- Deep experience with Salesforce Account Engagement/Pardot (Pardot certification strongly preferred or 2–3 years of hands-on experience).
- Experience leading complex CRM and marketing automation implementations, audits, migrations, or optimization initiatives.
- Strong understanding of lead lifecycle management, lead routing, attribution, CRM/MAP integrations, automation, and data governance.
- Demonstrated ability to lead senior-level client conversations and translate technical issues into business recommendations.
- Strong written and verbal communication skills.
Responsibilities
- Manage and mentor a team of Revenue Operations Solution Engineers, including workload management, prioritization, coaching, and performance support.
- Serve as an escalation point for complex client and technical challenges.
- Own or oversee strategic client relationships, ensuring strong communication, delivery quality, and client satisfaction.
- Lead and support Salesforce, HubSpot, and marketing automation audits, implementations, integrations, and optimization projects.
- Design and advise on lifecycle architecture, lead management, routing, automation, CRM/MAP integrations, attribution, reporting, and data governance.
- Translate complex technical findings into clear recommendations for executive and non-technical stakeholders.
- Review strategist work for technical accuracy and strategic quality before client delivery.
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