Associate Director, Revenue Operations
New
D
Directive ConsultingB2B Performance Marketing
Remote CanadaFull-TimeDirector
SalaryCompensation for this role includes a competitive base salary
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Job Details
- Experience
- 5+ years
- Required Skills
- CRM
Requirements
- 5+ years of experience in Revenue Operations, Marketing Operations, CRM consulting, marketing automation, or a related discipline.
- 1–2+ years of direct people management or formal team leadership experience.
- Active Salesforce Administrator Certification.
- Strong hands-on Salesforce Sales Cloud administration and implementation experience.
- Deep experience with Salesforce Account Engagement/Pardot.
- Strong hands-on experience with HubSpot Marketing Hub, including automation, lifecycle management, data architecture, integrations, and reporting.
- Experience leading complex CRM and marketing automation implementations, audits, migrations, or optimization initiatives.
- Strong understanding of lead lifecycle management, lead routing, attribution, CRM/MAP integrations, automation, and data governance.
- Demonstrated ability to lead senior-level client conversations and translate technical issues into business recommendations.
- Strong written and verbal communication with the ability to confidently manage client expectations and difficult conversations.
- Ability to balance leadership responsibilities with hands-on technical execution.
Responsibilities
- Manage and mentor a team of Revenue Operations Solution Engineers, including workload management, prioritization, coaching, and performance support.
- Serve as an escalation point for complex client and technical challenges.
- Own or oversee strategic client relationships, ensuring strong communication, delivery quality, and client satisfaction.
- Lead and support Salesforce, HubSpot, and marketing automation audits, implementations, integrations, and optimization projects.
- Provide hands-on expertise across Salesforce Sales Cloud, Salesforce Account Engagement/Pardot, and HubSpot Marketing Hub.
- Design and advise on lifecycle architecture, lead management, routing, automation, CRM/MAP integrations, attribution, reporting, and data governance.
- Translate complex technical findings into clear recommendations for executive and non-technical stakeholders.
- Review strategist work for technical accuracy and strategic quality before client delivery.
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