Associate Director, Revenue Operations
New
D
Directive ConsultingPerformance Marketing
For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, Mexico, and the UK.Full-TimeManager
SalaryCompensation for this role includes a competitive base salary
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Job Details
- Experience
- 5+ years
- Required Skills
- CRM
Requirements
- 5+ years of experience in Revenue Operations, Marketing Operations, CRM consulting, or marketing automation.
- 1–2+ years of direct people management or formal team leadership experience.
- Active Salesforce Administrator Certification.
- Strong hands-on Salesforce Sales Cloud administration and implementation experience.
- Deep experience with Salesforce Account Engagement (Pardot) implementation and administration.
- Strong hands-on experience with HubSpot Marketing Hub, including automation, data architecture, and integrations.
- Experience leading complex CRM and marketing automation implementations, audits, and migrations.
- Strong understanding of lead lifecycle management, lead routing, attribution, and data governance.
- Demonstrated ability to lead senior-level client conversations and translate technical issues into business recommendations.
- Excellent written and verbal communication skills.
- Ability to balance leadership responsibilities with hands-on technical execution.
Responsibilities
- Manage and mentor a team of Revenue Operations Solution Engineers, including workload management, prioritization, and coaching.
- Serve as an escalation point for complex client and technical challenges.
- Own or oversee strategic client relationships, ensuring high-quality delivery and client satisfaction.
- Lead Salesforce, HubSpot, and marketing automation audits, implementations, integrations, and optimization projects.
- Design and advise on lifecycle architecture, lead management, routing, automation, CRM/MAP integrations, attribution, and reporting.
- Translate complex technical findings into clear business recommendations for stakeholders.
- Review strategist work for technical accuracy and strategic quality prior to client delivery.
- Develop repeatable processes, documentation, and technical standards for the RevOps practice.
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