System Implementations Manager
New
I
iCareManagerHealthcare IT
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum 2 years of experience in DDA/IDD organizations
- Required Skills
- Project ManagementData AnalysisJiraCustomer SuccessAsanaEHRTechnical support
Requirements
- Minimum 2 years of experience in DDA/IDD organizations as an admin or project manager.
- Strong analytical and problem-solving capabilities.
- Ability to work independently in a remote environment.
- Excellent verbal and written communication skills.
- Self-starter with a positive attitude.
- Highly organized with attention to detail.
- Comfortable managing multiple priorities in a fast-paced setting.
- Technical support background with a software product (preferred).
- Experience in Assisted Living or Adult Day programs (preferred).
- Familiarity with JIRA and Asana (preferred).
- Project management certification or experience (preferred).
Responsibilities
- Prepare for and lead new customer kickoff calls.
- Manage onboarding projects using Asana, including timelines, tasks, and weekly status updates.
- Conduct virtual training and walkthroughs to ensure system understanding.
- Create and manage JIRA tickets for data imports and customer requests.
- Serve as the main point of contact for customers during the onboarding phase.
- Troubleshoot technical and implementation issues via email or phone.
- Work closely with Customer Success, Sales, and Product teams.
- Partner with the Customer Success Team to develop and enhance onboarding resources.
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