Lead Payment Operations Specialist
New
S
SOFTSWISSFinance Operations
United StatesFull-TimeLead
Salary not disclosed
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Job Details
- Required Skills
- TableauMicrosoft Excel
Requirements
- Proven experience leading a payments operations, treasury operations, financial operations, or similar team
- Strong understanding of payment operations, banking processes, and operational risk management
- Experience managing operational KPIs, reporting, and service quality standards
- Strong organizational and stakeholder management skills
- Ability to make decisions, prioritize effectively, and manage multiple operational streams simultaneously
- Hands-on approach with a strong sense of ownership and accountability
- Hands-on experience with reconciliations, operational controls, and payment discrepancy investigations
- Advanced Excel skills
- Experience working with accounting systems such as 1C
- Experience with reporting tools such as Tableau
Responsibilities
- Lead the day-to-day operations of the Payments team and act as the primary point of contact for operational matters
- Monitor payment flows and ensure timely and accurate execution of payments
- Oversee operational performance, SLA compliance, and payment processing quality across the function
- Manage workload distribution, prioritization, and operational coordination within the team
- Analyze payment routes and support the selection of efficient payment solutions
- Own operational reporting, including payment volumes, processing quality, error rates, and team performance metrics
- Coordinate with banks, payment providers, and internal stakeholders to resolve operational issues
- Lead incident management activities, including escalation handling, root cause analysis, and implementation of corrective actions
- Maintain operational documentation, knowledge bases, and onboarding processes
- Perform regular reconciliations across payment systems, accounting records, and merchant reports
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