Technical Support Specialist - Microsoft 365
New
G
Gigmo Solutions Pvt. LtdTechnical Support
India, 24*7 (Mostly Noam Shifts)ContractMiddle
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExchangeSharePointAzureCustomer support
Requirements
- Experience in the Microsoft Process or Microsoft 365 domain.
- Excellent written and verbal communication skills.
- Willingness to work in 24/7 shifts (primarily Noam shifts).
- Must own a laptop running Windows 11 with TPM 2.0 and 16 GB RAM.
- High-speed internet connection with at least 50 Mbps bandwidth.
- Strong problem-solving and analytical skills for providing technical assistance.
Responsibilities
- Provide technical support for Microsoft 365, including Microsoft Exchange, Teams, and SharePoint, for business customers.
- Handle escalation calls and resolve support tickets according to service level agreements.
- Take ownership of reported customer issues through to full resolution.
- Research, diagnose, and troubleshoot system issues to identify effective solutions.
- Follow established procedures to escalate unresolved issues to internal teams.
- Manage and prioritize multiple open technical support issues simultaneously.
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