Quality Analyst
New
S
SupportNinjaAI Quality Assurance
Remote - Philippines, US hours, Eastern timeFull-TimeMiddle
SalaryCompetitive compensation
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Job Details
- Experience
- Minimum of two (2) years of experience in quality assurance, quality evaluation, compliance, auditing, transaction monitoring, operational quality, or a related field
- Required Skills
- Data AnalysisQuality AssuranceReporting
Requirements
- Minimum of two years of experience in quality assurance, quality evaluation, compliance, auditing, transaction monitoring, operational quality, or a related field.
- Experience evaluating work against defined quality standards, scorecards, policies, or operational procedures.
- Experience identifying, categorizing, documenting, and tracking defects or quality issues.
- Experience conducting calibration activities or applying standardized evaluation methodologies.
- Experience analyzing quality metrics, trends, and operational data.
- Strong analytical and critical-thinking skills with the ability to identify patterns and evaluate root causes.
- Strong written and verbal communication skills.
- Strong organizational and time management skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Responsibilities
- Review and evaluate AI-generated outputs using established quality standards, evaluation criteria, and defect classification methodologies.
- Identify, classify, document, and track defects to support consistent quality measurement, trend analysis, and continuous improvement initiatives.
- Maintain accurate quality records, defect logs, and resolution tracking to ensure findings are documented and monitored through completion.
- Analyze quality metrics, defect trends, and performance data to identify recurring issues, operational risks, and opportunities for improvement.
- Coordinate with Knowledge Management, AI Tuning, Governance, Operations, and other stakeholders to communicate findings and support timely issue resolution.
- Validate the effectiveness of corrective actions by monitoring quality improvements and confirming defect resolution through follow-up evaluations.
- Support the development and refinement of quality standards, evaluation methodologies, sampling strategies, and defect taxonomies.
- Prepare reports, dashboards, and performance summaries that provide actionable insights to operational and business stakeholders.
- Participate in calibration sessions to promote consistent evaluation practices and maintain scoring accuracy across reviewers.
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