Client Support Team Lead

New

Remote United States, Mon–Sun, 7:00 AM – 11:00 PM (shifts assigned; evenings, weekends & holidays required)Full-TimeLead

Salary40,000 - 45,000 USD per year

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Job Details

Experience: 1–2 years

Requirements

High school diploma or equivalent required
Minimum of 1–2 years of experience in a customer support, client services, or call center environment
Strong interpersonal and communication skills
Ability to deliver guidance and feedback clearly and professionally
Open availability required across the full hours of operation: Monday through Sunday, 7:00 AM to 11:00 PM
Associate's or Bachelor's degree in Business, Communications, Human Services, or a related field preferred
Experience supporting multi-channel environments (phone, email, chat, ticketing) preferred

Responsibilities

Handle inbound client contacts across phone, email, and chat
Monitor live call center queues and maintain service level expectations
Coach agents in real time and assist with escalations
Conduct quality audits and track KPIs for the Supervisor of Support
Maintain SOPs and support onboarding of new team members

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40,000 - 45,000 USD per year

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