Project Coordinator- Customer Success
T
TekHQSLogistics SaaS
Lahore | RemoteFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementJiraAgile methodologiesSaaSAsanaCRM
Requirements
- 3+ years of experience in a Project coordinator or similar role.
- Experience supporting Customer Service, Customer Success, or Account Management teams in a SaaS environment.
- Experience managing projects impacting existing customers, including process improvements and system enhancements.
- Experience working cross-functionally with Customer Service, Operations, Product, and Engineering teams.
- Bachelor's degree in Business, Information Technology, Computer Science, or Engineering.
- Ability to manage project scope, timelines, priorities, risks, and dependencies.
- Experience with Agile or hybrid project management methodologies.
- Proficiency with project management tools (Jira, Asana, ClickUp, Monday, or similar).
- Understanding of SaaS platforms, internal tools, and system integrations.
- Experience with CRM, ticketing, or customer support systems.
- Strong written and verbal communication skills.
Responsibilities
- Lead and deliver projects that directly impact existing and onboarded customers.
- Ensure seamless execution of initiatives to improve customer experience, retention, and operational efficiency.
- Manage project scope, timelines, dependencies, and risks.
- Drive alignment across cross-functional stakeholders including Customer Success, Operations, Product, and Engineering.
- Translate customer and operational needs into clear, actionable project requirements.
View Full Description & ApplyYou'll be redirected to the employer's site
