Call Center Specialist
New
D
DigitechHealthcare Billing
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Bilingual (English/Spanish) preferred
- Required Skills
- Microsoft ExcelProblem SolvingCustomer serviceData entry
Requirements
- High School Diploma or Equivalent.
- Proficient computer skills, including MS Outlook, Word, and Excel.
- Ability to type a minimum of 40 WPM with accuracy.
- Strong problem solving skills, including identifying issues and determining appropriate resolutions.
- Ability to handle sensitive conversations professionally.
- Exceptional attention to detail and accuracy in documentation.
- Ability to independently manage all aspects of the job role in a remote environment.
- Bilingual (English/Spanish) is preferred.
- Familiarity with insurance billing is a plus.
Responsibilities
- Answer a high volume of incoming patient calls in a remote call center environment, providing prompt, courteous, and accurate assistance.
- Listen actively and demonstrate empathy while addressing patient questions, concerns, and billing inquiries.
- Evaluate caller needs and determine the correct resolution path while following client specific rules, workflows, and service expectations.
- Handle all incoming calls by gathering information, resolving issues when possible, and completing any necessary follow up actions.
- Research issues by reviewing account details, contacting third parties, or gathering additional documentation as needed.
- Maintain detailed, accurate documentation of all calls and actions taken in the patient account system.
- Protect confidentiality by strictly adhering to HIPAA regulations and compliance standards.
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