Bilingual Customer Service Representative
New
Q
QualfonCustomer Service
United StatesFull-TimeEntry
Salary12 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English and Spanish
- Experience
- One-year previous call center
- Required Skills
- Customer support
Requirements
- One-year of previous call center experience.
- Fluent in both English and Spanish, both verbal and written.
- Ability to attend 100% classroom training program.
- Must own a desktop or laptop (Windows 11) with at least 8GB RAM and i3 4th generation processor or better.
- Must have a 2nd computer monitor.
- Must use a USB headset with noise-canceling microphone.
- Must have high-speed wired internet connection (50 Mbps download/25 Mbps upload).
- Must have a cell phone or tablet with Android 8.0+/iOS 14+ for Microsoft Authenticator.
- Proficient in navigating multiple computer applications simultaneously.
- Strong capacity to retain information.
Responsibilities
- Respond to inquiries via inbound telephone interactions.
- Address customer inquiries in a polite and professional manner.
- Forward specific inquiries for priority resolution as directed.
- Document each encounter and resolution in the computer tracking system.
- Deliver on customer requests with a professional attitude.
- Multi-task across several computer applications while speaking with customers.
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