Mental Health / Behavioral Health Medical Virtual Assistant
W
Winning AssistantsMental Health
Philippines, 9:00 AM – 6:00 PM Eastern Daylight TimePart-TimeMiddle
Salary5 - 6 USD per hour
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Job Details
- Languages
- English
- Required Skills
- Customer service
Requirements
- Experience working as a Medical Virtual Assistant, Intake Coordinator, or similar healthcare administrative role.
- Previous experience in behavioral health or mental health practice administration.
- Experience with new patient intake, referral management, and insurance verification.
- Familiarity with EMR/EHR systems.
- Excellent phone handling and patient communication skills.
- Strong organizational and multitasking abilities.
- High attention to detail and professionalism.
- Ability to work independently and maintain confidentiality.
- Proficient in speaking and writing English very clearly.
- Reliable laptop or desktop computer with high-speed internet (min 10 Mbps).
- Noise-canceling headset and webcam for video meetings.
- Quiet, professional workspace.
Responsibilities
- Respond to and vet incoming patient referrals.
- Manage the new patient intake process from initial inquiry to scheduling.
- Enter new patient information accurately into the EMR/EHR system.
- Verify patient insurance eligibility and benefits.
- Coordinate and schedule 15–20 minute consultation calls and full patient appointments.
- Handle inbound phone calls and new patient inquiries professionally.
- Follow up with patients regarding appointment confirmations, cancellations, rescheduling, and documentation.
- Monitor and manage emails and administrative correspondence.
- Assist with maintaining smooth daily clinic operations.
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