Bilingual Customer Care Representative
New
A
AssurantCustomer Service
Source API remote eligibility restrictions: United States, Must be available to work as late as 9 PM ESTFull-TimeEntry
Salary$16.23 - $27.75
Apply NowOpens the employer's application page
Job Details
- Languages
- Bilingual fluency in Spanish and English
- Experience
- 2+ years preferred
- Required Skills
- Problem SolvingCustomer serviceMultitasking
Requirements
- Bilingual fluency in Spanish and English (required)
- High school diploma or GED
- Customer service experience (call center, insurance, or banking preferred)
- Strong communication, listening, and problem-solving skills
- Ability to multitask using technology in a fast-paced environment
- Reliable high-speed internet (25 Mbps down / 6 Mbps up)
- Quiet, distraction-free home office setup
- Available to work as late as 9 PM EST
- Availability for shifts including evenings, weekends, and holidays
Responsibilities
- Handle inbound customer calls and/or e-mails with empathy and professionalism
- Resolve issues, answer questions, and provide proactive solutions
- Document interactions and follow up as needed
- Participate in special projects and adapt to evolving priorities
- Deliver a WOW experience on every call
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