Team Lead, Consumer Sales Contact Center
S
SirvaRelocation Services
United StatesFull-TimeLead
Salary58,000 - 72,500 USD per year
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Job Details
- Experience
- 2–5 years of experience in a contact center or call center environment; 3+ years of leadership or supervisory experience
- Required Skills
- Data AnalysisMicrosoft DynamicsSalesforce
Requirements
- High school diploma or equivalent.
- 2–5 years of experience in a contact center or call center environment.
- 3+ years of leadership or supervisory experience.
- Proven success in meeting or exceeding sales targets.
- Strong communication, coaching, and interpersonal skills.
- Familiarity with CRM systems (e.g., Salesforce, Microsoft Dynamics).
- Experience in a fast-paced contact center environment.
- Experience with pipeline management.
- Experience with incentive/commission program oversight.
- Experience with workforce management or call monitoring tools.
- Proficiency in data analysis and KPI tracking.
- Ability to manage conflict resolution and problem-solving.
Responsibilities
- Supervise a team of contact center sales agents to achieve individual and team sales targets.
- Drive daily, weekly, and monthly sales goals.
- Conduct regular 1:1 meetings and team huddles.
- Provide ongoing coaching, feedback, and performance management.
- Support onboarding and training of new hires.
- Implement strategies to improve sales effectiveness and productivity.
- Perform reporting analysis and KPI tracking.
- Monitor call quality and ensure adherence to scripts, compliance, and brand standards.
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